Order & Returns Policy

For Swatches ordered to a mainland UK address we offer free next working day delivery sent via Royal Mail 1st Class. Royal Mail aim for a 24 hour service during the working week but this is not guaranteed and delivery can take up to 5 working days.

Orders to non-UK Mainland addresses (inc. Isle of Man, Channel Islands, Scilly and Shetland Isles) are also offered free via Royal Mail 1st Class and again may take up to 5 working days. We are not currently shipping to EU.

We offer free next working day delivery for Paint and Supplies orders over £50, ordered to a mainland UK address. For orders under £50 there is a £5 delivery charge applied at checkout. Orders placed before 1pm will be shipped the same day. Orders placed after 1pm will ship the next working day. Paint and Supplies are dispatched via DPD, on a next working day service.

You can choose Saturday Delivery with a fee of £15, where available - just ask us.

Orders to non-UK Mainland addresses (inc. Isle of Man, Channel Islands, Scilly and Shetland Isles) have a delivery fee of £20, and may take an additional working day to arrive.

For all orders dispatched via DPD you will receive tracking and delivery scheduling options directly from them.

We offer free delivery for Custom Paint orders over £50, ordered to a mainland UK address. For orders under £50 there is a £5 delivery charge applied at checkout. Custom Orders ship in 2-3 working days via DPD.

Custom Orders are Custom Colours outside of the core range freely available on our website, for example colour matches. The COAT database holds thousands of colour recipes, and we have the technology to match almost all premium paint colours in our own luxury eco formulation with at least 95% accuracy. Just head to our Custom Colour page, click add to basket, and enter the brand/ name/ colour ref in the Custom Requirements box. We’re very confident our custom colours will match with at least 95% accuracy - but if we really don’t think we can achieve this, we’ll let you know via email.

Orders to non-UK Mainland addresses (inc. Isle of Man, Channel Islands, Scilly and Shetland Isles) have a delivery fee of £20, and may take an additional working day to arrive.

For all orders dispatched via DPD you will receive tracking and delivery scheduling options directly from them.

We’ll always aim to get your orders to you as quickly as possible, alongside our delivery partners. If we expect any delays that are in our control, for example based on stock availability, these will be clearly displayed on our website before ordering. Unfortunately we can’t be held liable for any delays caused by Royal Mail or DPD that are outside our control.

You can return your order within 30 days for free and receive a refund. Please contact hello@coatpaints.com and a member of our support team will help to process your return.

If you want to make a change to your order or cancel before it’s been shipped, we can usually do that too - just contact us on hello@coatpaints.com. Note that we start making your paint freshly straight away (we’re THAT quick) but we’ll try our best to make order changes as easy as possible..

All products will need to be returned unopened in their original packaging before we can process your refund. Unfortunately we can’t use returned Paint or Supplies that have been opened - they might be contaminated with dust or bits of dirt. We can’t accept Swatches that have been peeled from their backing or in any way altered either. You can't return custom orders - that means anything that is not sold on our website for general sale at the time of purchase e.g. custom colours or colour matches.

You’ll need to return products in their original packaging. Our couriers won’t accept paint that isn’t in the original boxes and molds - it’s a condition of safe carriage (or they can end up a right mess, as you can probably imagine). Sorry but we can't accept returns and refund items that arrive back with us in a damaged/un-saleable state. We reserve the right to charge return fees for extreme cases where more than 15kg of product is being returned - but we will only ever charge the direct courier cost based on the total return item weight.

Updated 12.11.2021