Order & Returns Policy

You can create a return within 30 days of ordering via our online returns portal. If you're in the UK, take a read of the terms below and then click here to start your return

There is a £5.50 return and restock charge which will be automatically applied to any refund due.

You’ll need to return products unopened and in their original packaging. Our couriers won’t accept paint that isn’t in the original boxes and fitments - it’s a condition of safe carriage (or they can end up a right mess, as you can probably imagine). Sorry but we can't accept returns and refund items that arrive back with us in a damaged/un-saleable state. 

Unfortunately we can’t use returned paint or supplies that have been opened - they might be contaminated with dust or bits of dirt. We can’t accept samples that have been peeled from their backing or in any way altered either. 

Once your return request has been approved you will be sent a returns label from our returns carrier Collect+. You can either print this and apply it to the box or use the barcode scan and print it when you drop it at your local Collect+ point. Collect+ locations can be found here. You’ll be provided with a returns receipt from you Collect+ point which includes tracking information, so you can see your parcel return make its way back to COAT. Once this has been received by our warehouse, accepted returns will be credited back to the original payment method within 5 working days. If there are any issues with your return we’ll contact your straight away.

We won’t be able to accept returns of custom orders - that means anything that is not sold on our website for general sale at the time of purchase e.g. custom colours or colour matches.

If you want to request a return and you’re located outside of the UK please contact us on hello@coatpaints.com with your order number and we’ll be happy to help.

If you want to make a change to your order or cancel before it’s been shipped, we can usually do that too - just contact us on hello@coatpaints.com. Note that we start making your paint freshly straight away (we’re THAT quick) but we’ll try our best to make order changes as easy as possible.

Custom Orders are for Custom Colours that aren’t part of the COAT Core palette - for example, colour matches. We start making your fresh paint straight away, so we can get it to you quickly. You can edit or cancel your order up to 1 hour after it has been placed. Contact hello@coatpaints.com to make any changes to your order during this time.

Unfortunately because they’re custom orders mixed for you and not re-saleable, we don’t accept returns on Custom Orders unless there’s a problem - in which case our regular returns policy applies.

Naturally we hope you’re really happy with COAT. But if for some reason you aren’t, we want to help. Contact hello@coatpaints.com and we’ll help you right away. We will of course refund or replace damaged orders at no extra charge.

We chose DPD as our delivery partner for their tech and environmental focus - ensuring that your paint arrives safely. DPD is committed to completely Carbon Neutral deliveries too - which suits us (and the planet) perfectly.

COAT has chosen to go further in our commitment to sustainability and reducing our business impact. Beyond a conscious approach to product and packaging - we analysed our entire business operation and chose to offset our carbon impact entirely, by supporting UN approved carbon-reducing projects worldwide. Together, we can do better.