For Standard Delivery, parcels are sent via Royal Mail 2nd Class for free. Royal Mail aims to deliver within 2-3 working days, however this can sometimes take up to 5 working days.

For Express Delivery, parcels are sent via UK Royal Mail Tracked 24 at a cost of £3. Please place your order by 1pm to receive your parcel the next day. Royal Mail aims to deliver within 24 hours, however, please allow up to 48 hours.

For European Delivery, parcels will be sent via Royal Mail International. Royal Mail aims to deliver within 3-5 working days, however this can sometimes take up to 7 working days.

For Next Working Day Delivery, please place you order before 1pm to receive your parcel the next working day. Orders placed after 1pm will ship the following working day. Excludes Scottish Highlands, Scottish Islands, Shetland Islands, Scilly and Northern Ireland. Orders placed on Sundays or during Bank Holidays will be dispatched the following working day. Please note that we cannot deliver to P.O. Boxes.

We offer free UK delivery for Paint and Supplies on all orders over £70. For orders under £70, there will be a £5 delivery charge applied at checkout. All Paint and Supplies orders are sent with DPD.

For delivery to Northern Ireland,Scottish Highlands, Scottish Islands, Shetland Islands, and Scilly Isles, please allow 3-5 working days for delivery. We currently do not ship Paint and Supplies to the EU however, please contact us at hello@coatpaints.com and we will do our best to help with your request.

We offer premium weekend delivery options. For Saturday Delivery £10 (UK Mainland), please place your order before 1pm on Friday and select this Premium delivery option at checkout to receive your parcel on Saturday. For Sunday delivery £10 (UK Mainland), please place your order before 1pm on Saturday and select this Premium delivery option at checkout to receive your parcel on Sunday.

We offer free UK delivery for Paint and Supplies on all orders over £70. For orders under £70, there will be a £5 delivery charge applied at checkout. All Paint and Supplies orders are sent with DPD.

Custom Orders are Custom Colours outside of the core range freely available on our website, for example colour matches. The COAT database holds thousands of colour recipes, and we have the technology to match almost all premium paint colours in our own luxury eco formulation with at least 95% accuracy. Just head to our Custom Colour page, click add to basket, and enter the brand/ name/ colour ref in the Custom Requirements box. We’re very confident our custom colours will match with at least 95% accuracy - but if we really don’t think we can achieve this, we’ll let you know via email.

Orders to non-UK Mainland addresses (inc. Isle of Man, Channel Islands, Scilly and Shetland Isles) have a delivery fee of £20, and may take an additional working day to arrive.

For all orders dispatched via DPD you will receive tracking and delivery scheduling options directly from them.

We’ll always aim to get your orders to you as quickly as possible, alongside our delivery partners. If we expect any delays that are in our control, for example based on stock availability, these will be clearly displayed on our website before ordering. Unfortunately we can’t be held liable for any delays caused by Royal Mail or DPD that are outside our control.

We offer free returns via DPD. You can return your order within 30 days for free and receive a refund. Please contact hello@coatpaints.com and a member of our support team will help to process your return.Once your parcel has been received by our warehouse, your refund will be processed within 5 working days.

If you want to make a change to your order or cancel before it’s been shipped, we can usually do that too - just contact us on hello@coatpaints.com. Note that we start making your paint freshly straight away (we’re THAT quick) but we’ll try our best to make order changes as easy as possible..

All products will need to be returned unopened in their original packaging before we can process your refund. Unfortunately we can’t use returned Paint or Supplies that have been opened - they might be contaminated with dust or bits of dirt. We can’t accept Swatches that have been peeled from their backing or in any way altered either. You can't return custom orders - that means anything that is not sold on our website for general sale at the time of purchase e.g. custom colours or colour matches.

You’ll need to return products in their original packaging. Our couriers won’t accept paint that isn’t in the original boxes and molds - it’s a condition of safe carriage (or they can end up a right mess, as you can probably imagine). Sorry but we can't accept returns and refund items that arrive back with us in a damaged/un-saleable state. We reserve the right to charge return fees for extreme cases where more than 15kg of product is being returned - but we will only ever charge the direct courier cost based on the total return item weight.

Updated 04.04.2022