Terms & Privacy Policy

We are COAT Trading Limited trading as COAT, a company registered in England and Wales under company number 12502151 and with our registered office at Kemp House, 160 City Road, London, England, EC1V 2NX (us, our or we). We operate the website www.coatpaints.com (this/our site).

To contact us, please email hello@coatpaints.com or see the bottom of this policy for alternative contact methods.

Your use of the site is governed by the legal notices and the Privacy Policy.

We use your personal information in accordance with our Privacy Policy. Please take time to read these, as they include important terms which apply to you.

You may only purchase Products from our site if you are at least 18 years old.

You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

After you place an order, you will receive an email from us acknowledging that we have received your order detailing the Products ordered and giving an estimated date for delivery. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us and you will only be formed when we send you the Dispatch Confirmation. If we are unable to supply you with a Product, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible. We reserve the right to cancel any orders which do not comply with these Terms or any other promotional offer terms and conditions at any time in the sale process. Please note, unfortunately we cannot deliver to addresses in Northern Ireland or to addresses outside of Great Britain mainland (this includes the Isles of Scilly, Isle of Man, Isle of Wight, the Scottish Isles and the Channel Isles). Please see your dispatch confirmation for estimated delivery date.

The images of the Products on the website are for illustrative purposes only. We have made every effort to display the colours of the Products as accurately as electronic media will allow. However, we cannot guarantee an exact colour match of the on-screen colour to the colours of the actual Products, and the colours contained on the site should not be relied on as such. Colours may vary depending on your screen settings and resolution. We recommend that you use a colour sample on the actual surface to be painted before undertaking your decoration. This will give you a stronger indication of the appearance of the actual colour, which can be affected by the substrate and the texture of the surface, or by soft furnishings and the shape, size and lighting of the room. Please note that colour samples indicate the colour of the product only, and are not representative of the quality or sheen of the eventual product purchased. We highly recommend you buy the correct quantity required for your decorating project in a single transaction, as all our paints are all made to order, this will ensure you receive the same production batch. As with any product that is made to order and includes natural ingredients, there can be small batch to batch variances that are within our quality control tolerance. If you do purchase the same colour and finish at different times, we strongly recommend you mix the paint together to ensure you achieve a uniform finish. If you are painting the same colour over an old paint job we cannot guarantee that the second batch will achieve the same colour and finish due to a number of variables, from batch variation, to application thickness, condition of the substrate and previous paint job. All product usage guidance is provided on the back of the tin. The packaging of the Products may vary from that shown on images on the site. All Products on our site are subject to availability. We will inform you by email as soon as possible if the Products ordered are not available and we will not be able process any orders. If you have already paid for the Product, we will refund you as soon as reasonably possible. For Digital Services products such as Colour Consultations - all expert advice and recommendations on colour and paint products are provided in the best faith by qualified professionals. In most cases we are reliant on information provided - and not on first-party information we gather from a home visit for example - so are not responsible for matters arising from missing information, substrate issues, or matters of personal taste.

For details of delivery of the Products purchased please see our Delivery and Returns Policy. Please note, unfortunately we cannot deliver to addresses in Northern Ireland or to addresses outside of Great Britain mainland (this includes the Isles of Scilly, Isle of Man, Isle of Wight, the Scottish Isles and the Channel Isles). Please see the checkout options and dispatch confirmation for estimated delivery date.

You may return any Products purchased from our site or cancel a Contract in accordance with the terms set out in our Delivery and Returns Policy

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation. The price of a Product includes VAT and/or local taxes (where applicable) at the applicable current rate chargeable in the local market for the time being. However, if the rate of VAT and/or local tax rate changes between the date of your order and the date of delivery, we will adjust the VAT and/or local tax rate you pay, unless you have already paid for the Products in full before the change takes effect. It is possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will attempt to inform you of this error and give the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products at the incorrect (lower) price.

You can only pay for the Products using Amazon Pay, Google Pay, or a debit or credit card. You can also choose to pay via third-party payment solutions such as Klarna, Paypal, or Clearpay where offered, and at your discretion. Payment for the Products and all applicable delivery charges is in advance.

We reserve the right to revise these Terms from time to time in the following circumstances:

- changes in how payment is accepted;
- changes in relevant laws and regulatory requirements; and
- any other reasonable circumstance from time to time.

Each time you place an order for Products, the Terms in force at that time will apply to the Contract between you and us. Whenever we revise these Terms, we will give notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not in any way exclude or limit our liability for:

- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
- any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
- defective products under the Consumer Protection Act 1987

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

- we will contact you as soon as reasonably possible to notify you; and
- our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

To cancel a Contract in accordance with your legal right to do so under Consumer Protection (Distance Selling) Regulations 2000) (See our Delivery and Returns Policy), you should contact COAT Paints on 07368 870097 (call charges may apply) or email notification of cancellation to hello@coatpaints.com. Cancellation of a Contract is effective from the date of the phone call or when the e-mail is sent. You may wish to keep a copy of your cancellation notification for your own records. If we have to contact you, we will do so by email to the e-mail address you provide to us in your order.

The Contract is personal to you and you may not transfer your rights and obligations under these Terms to another person without our prior written consent. The Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These Terms are governed by English law. This means that the Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction (unless you are a consumer and resident in either Northern Ireland or Scotland, in which case you may also bring proceedings in those countries). We own the copyright, trademarks, design right and all other intellectual property rights in the Products and you agree that these rights may not be used in any way without our written consent.

COAT Trading Ltd. t/a COAT Paints ("COAT") warrants from 02.04.2024 that our Paint will be free from defects (as defined below) when used in accordance with the label instructions and technical datasheet.

This limited lifetime product warranty (“the “Warranty”) is subject to the terms and conditions set out below. This Warranty applies in addition to, and does not affect, your statutory rights as a consumer or business purchaser (“Customers”) of our products. We reserve the right to withdraw the Warranty at any time.

Duration:

5 years from date of purchase.

Products covered under the warranty:

All water-based decorative paints by COAT, including but not limited to Flat Matt, Soft Sheen, Eggshell, Exterior Eggshell, Floor Paint and Claypaint finishes (the “Paints").

Painting supplies, samples and all other non-paint products sold by us are excluded from the Warranty.

Who The Warranty extends to:

The Warranty applies to Customers that purchase Paints directly from COAT or via one of our partners, such as a company, retailer or agent (“you” or “yours”). It does not apply to any consumers that purchase Paint in the second hand market directly from other consumers.

You will automatically be covered by The Warranty from the date of purchase and for the term outlined.

If you purchase paint from one of our partners, you must be able to provide the original proof of purchase.

The Warranty is not transferable. It cannot be transferred to new managers, owners, or tenants of a property painted using the Paint. All claim must be made by the original Customer.

What's covered under The Warranty:

The Warranty is designed to cover the following defects: cracking, chipping, blistering, or peeling from properly prepared surfaces, or wearing down to expose the underlying surface of properly prepared surface (the “Paint Defects”).

What’s excluded or limited under The Warranty:

The Warranty does not cover the following;

Normal colour fading, sheen loss or chalking caused by exposure to natural elements.

Cracking, chipping, blistering, or peeling caused by structural expansion and contraction, settling, or other movement of building components, by extreme heat exposure or by water intrusion.

Film degradation or discolouration due to damp, mold or mildew.

Abrasion or burnishing due to scrubbing, traffic, or other wear and tear.

Damages resulting from improper surface preparation or coating application, extraordinary or catastrophic events, or failure to perform the recommended maintenance outlined here; Frequent periodic inspection (at least once every six months); Cleaning to remove dirt on exterior surfaces; Touch-up or repair as needed to maintain the integrity of painted surfaces over time.

Your responsibility:

In the event of a Defect and in order to get the benefit of The Warranty, (i) you must provide COAT with proof of the original date of purchase in the form of a copy of your purchase receipt, and (ii) you must have used the Paint in accordance with the label instructions and technical data sheet, including but not limited to:

Proper preparation such that walls are clean, dry, and free from any dust, oil, mildew, wax, and other substances, any loose or peeling paint is sanded or scraped, any cracks, holes, or imperfections are repaired, and glossy surfaces are dulled with fine grit sandpaper to ensure proper adhesion;

Use of two coats of paint and use of a multi-purpose primer if you’re painting over a substrate of raw material, unknown or old paint type, or plastic of any kind.

If you are in any doubt of the substrate to be painted over, you should seek expert advice independently or by contacting COAT at hello@coatpaints.com before application.

Limited Liability and Remedy:

In the event that COAT determines in its sole, reasonable discretion that there is a Defect and that you have complied with the terms of this Warranty, COAT’s’ sole and exclusive liability to you under the Warranty is, at COAT’s’ discretion, to either (i) provide replacement Paint or ii) refund the purchase price for the paint.

How to make a claim:

Email hello@coatpaints.com with the original order number and proof of purchase (if applicable) and details of the Defect, including images where possible.

Complete the warranty claim information request provided by the customer service team.

When allowed by law:

We only use your personal data when allowed by law - such as to perform a service or provide products to you under contract, where it is necessary for our legitimate interest (or that of an appropriate third party), and where we need to meet legal obligations. You have to right to opt-out of any and all communications from us at any time, either via permanent links in our communications or by emailing hello@coatpaints.com.

To communicate with you:

When you contact us via one of our Services - e.g. to ask questions, send suggestions, compliments or complaints - we may process any information you provide to us in order to communicate with you. We will communicate with you within a reasonable timeframe linked to your purchase if you purchase products or services from us. You can opt out of any and all communications from us at any time, either via permanent links in our communications or by emailing hello@coatpaints.com.

For marketing communication:

We might send you marketing communications about surveys, events, promotions or products that you might be interested in. We might analyse how you interact with our Services to customise communications and make them more relevant to you.We may use website usage, profile and technical data to better understand what products might be of most interest to you. We want to be targeted and helpful in our interactions with you.

To improve our Products and Services

We want to continually develop our Products, Services and Marketing to improve the experience for our customers. Sometimes we process personal data that you have provided to us to make decisions when developing our Products, Services and Marketing. Where possible we use aggregated data.

For the technical and functional management of our website:

We sometimes collect information automatically from your device to improve the user experience of our website. This might include things like your IP address, device type or broad geo-location. It may also include information about interactions with our Services, such as web pages viewed and links clicked. We may share this information with third parties to perform ad measurement services on our behalf, and we obtain customer consent for doing so where legally required.

To create and manage your account:

When you purchase from our website, or join our mailing list, we automatically process the information you give us to create a personal account for you to make the purchasing process easier.

To process your orders:

We’ll process the information you give us as part of making a purchase in order to fulfil your order and contact you about the transaction. This includes information about what you have purchased from us directly, and from interactions with our Services.

To manage competitions:

If you enter one of our competitions, we use your data to organise this - e.g. to announce winners and distribute prizes.

Compliance with laws and the protection of our assets and interests:

We will process your personal data as appropriate or necessary to comply with our legal obligation (a) under any applicable law, including laws outside your country of residence (b) to comply with legal obligations; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions and other applicable policies; or for legitimate business purposes (e) to protect our assets and/or operations; (f) to protect our rights, privacy, safety or property, and/or that of yours or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If you use our Services to share content:

We might process data that you provide to us via your social media accounts. If you want to share any personal data concerning other people than yourself through one of our Services (e.g. through a photo or video), you should ensure that those other people consent per the details in this Privacy Policy.

We will only ever process information for our legitimate business purposes, including to carry out our purchase agreement with you and deliver your order. You can withdraw your consent at any time. In general, we will use the personal data we collect from you only for the purposes described in this Privacy Statement or for purposes that we explain to you at the time we collect your personal data. If allowed by data protection laws we might also use your personal data for other purposes provided they are not incompatible with the purposes we have disclosed to you.

You might directly give us your Identity, Contact and Financial Data by filling in forms on our website or by emailing or otherwise corresponding with us. This includes personal data you provide when you:

- Enquire about our products or services
- Purchase our products or services
- Join any of our Services e.g. mailing list
- Opt-in to marketing communications
- Enter a competition, survey or promotion
- Create an account on our website
- Provide feedback through our customer service channels e.g. WhatsApp>br/> - As you interact with our website, we may automatically collect Technical Data - about your device, browsing activity and behaviours. We collect this using cookies and other similar technologies. See our Cookies Policy for more information.

We may also receive personal data about you from various third parties and public sources based inside or outside the EU. These include amongst other similar: 1) Technical data from analytics providers, advertising networks, search information providers, or hosting services. 2) contact and financial data from payment and delivery services. 3) Identity and contact data from data brokers, third parties who stock our products, partners, or publicly available sources such as Companies House or the Electoral Register.

We use cookies to ensure the proper functionality of our website. You can set your browser to reject some or all cookies at any time. Some parts of our website will not work properly if you choose to disable or reject all cookies. See our Cookie Policy for more information.

Sometimes we need to collect personal data to fulfil a contract we have with you, for example to fulfil a sale. If you don’t provide that data, we might not be able to fulfil that contract. However we will tell you about that at the time.

Personal data means any information about an individual from which that person can be identified, but not anonymised data where the identity has been removed. If we aggregate and anonymise data and in any way combine it with

- Identity Data which includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data which includes billing address, delivery address, email address and telephone numbers.
- Financial and Transaction Data includes bank, payment card, and purchase details.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username, password, purchases, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- We do not collect any Special Categories of Personal Data about you - for example race, ethnicity, religious, sexual orientation, past convictions or health data.
- We may use different methods to collect data from you:
- Direct Interactions - you may give us your data by filling in forms or correspond with us. This may be when you enquire about our products, purchase something, subscribe or provide some feedback.
- Automated Technologies - we may use cookies or similar technology to collect data about your browsing behaviour and devices. Please see our Cookies Policy for more information.
- Third Parties or Publicly Available Sources - we may recieve personal data from third parties and public sources such as Analytics Providers, Advertising Networks, Hosting Services, or Payment and/or Delivery Services. These companies may be based inside, or outside, the EU.

We might share your personal data with:

- Third-party partners and suppliers, professional advisers (such as lawyers, accountants or other professional advisors), and other parties (such as technology service providers or shipping providers), that process personal data on our behalf for purposes that are described in this Privacy Statement, in our Cookie Statement, or for the purposes notified to you when we collect your personal data.
- Law enforcement bodies, regulatory, government agency, court, or other third party if we believe disclosure is necessary.
- Third-party payment providers, such as Klarna, Paypal or Clearpay. If you choose to use these services for payment we must transfer some details, such as contact and order details, to enable their services. Your data is handled in accordance with the applicable laws and data privacy policy of the provider.
- Other parties in connection with corporate transactions provided that we inform those parties that they can only process your personal data for the purposes disclosed in this Privacy Statement;
- Other parties, but only those you have consented to.
- Note we will never share your data with any third parties for the purposes of their proprietary marketing or use unless part of a programme including your specific and explicit opt-in.

We operate in the UK market and some European territories, and our main servers are in the European Economic Area. However some data you provide may be transferred to or accessed by affiliates and trusted third parties who are based in other countries - for example software platforms or advertising partners. Your data may therefore be processed outside the country where you live, and that may have data protection laws that are different to the laws in the UK, if this is necessary for the fulfillment of the purposes described in this policy.

Your personal data is treated confidentially, and we have taken security measures against the loss or unlawful processing of this data.

We will always do what we reasonably can to protect your personal data. You accept the inherent security implications of using the internet and we will not be responsible for any breach of security unless we have been in breach of applicable laws, and then only to the limits set out in any relevant terms and conditions.

We will keep your personal data for the period necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by applicable law.

We’ve outlined your rights below. You can exercise any of these by contacting us at hello@coatpaints.com:

- You have the right to access, correct, update, or request deletion of your personal data. You can object to the processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data.
- You have the right to withdraw consent (“opt-out”) of marketing communications we send you at any time. You can exercise this right by clicking the unsubscribe or opt-out link in the emails we send you.
- You have the right to withdraw your consent for us to process your personal data at any time. Withdrawing your consent will not affect any processing prior to your withdrawal, nor any processing conducted under necessity for legal reasons.
- You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

In the first instance, feel free to contact us at hello@coatpaints.com and we can help.

We might share links or content from partners, advertisers, affiliates, applications and other company social media accounts. These third parties should have their own privacy and terms, which you should check before you submit any personal information to them. We do not accept liability for them.

We offer for you to pay using third-party payment providers like Apple Pay and Amazon Pay. When you use these payment options, we may receive certain information via the provider.

We use cookies and other tracking technology to improve the quality and relevance of our Products, Services and marketing to you.

With any questions or concerns at any time, please email for the attention of our Data Protection Officer at hello@coatpaints.com

By continuing to use our website, you are agreeing to the use of cookies in the ways we describe below:

What are cookies? To offer you better service when visiting a website most sites use cookies that collect and use information, making websites easier to use. Cookies are bits of text that are placed on your computer's hard drive when you visit the Website. During your visit, the cookie sends data to COAT. Cookies are device-specific, so when you move between computers, tablets and mobile devices cookies are not saved.

In order to purchase from COAT, you need to have certain cookies enabled on your device. Our website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

If you disable these cookies, you may be able to still browse the site, however you may not be able to make purchases or use other features.

What types of cookies does COAT use? We use cookies that are strictly necessary to enable easy navigation, adding items to basket, and making a purchase. Beyond those, we also use cookies to measure and analyse how users behave on our website, to target our advertising based on what interests users the most, and enable certain functionalities on our website. We use cookies to create the most seamless and relevant experience possible from users of our Services.

We do not link cookies to other personal information we may hold about our visitors and customers, nor does our use of cookies involve the processing of personal data. Cookies we use ourselves and via third parties include but are not necessarily limited to: Google Analytics (website analytics and tracking), Google Adwords (targeting or advertising),Trustpilot, Klaviyo, (Email correspondence, targeting and advertising) Zendesk (order tracking and customer service), Hotjar (website analytics and performance), Facebook (targeting or advertising), Instagram (targeting or advertising), Pinterest (targeting or advertising), Twitter (targeting or advertising), Shopify (website analytics and tracking) - and some associated Applications.

The named third parties above may use cookies in order to provide their services and function, over which we have no control. These third parties do not link cookies to other information, personal or otherwise, that they hold about customers or users. You can manage and deactivate where desired the use of third party advertising cookies easily by visiting the relevant Privacy and Cookie policy of the named provider as outlined above. These links are present on the primary homepage for all.

Managing cookies. You can choose how web browser cookies are handled by your device through browser settings. You can also block cookies by activating the setting that does so in your browser. However blocking all cookies may mean that parts of our site and others do not function totally. You can visit the browser company’s website for more details.:

For more information about cookies visit https://www.aboutcookies.org/.

EMAIL US

hello@coatpaints.com

Call or message us

+44(0) 7368 870 097