This page (together with the website legal notices and the Privacy Policy) provides information about us and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on www.coatpaints.com to you. These Terms apply to all purchasers, whether as a consumer or a business customer, with additional provisions specific to business transactions outlined where applicable. Please read these Terms carefully and make sure that you understand them before ordering any Products from our site. By placing an order, you agree to be bound by these Terms and the other documents expressly referred to in them.

For clarity the following purchaser definitions are specified:

• "Business" or "Business Customer": A purchaser buying goods for commercial, trade, or professional use, not as a consumer.
• "Consumer": An individual purchasing goods primarily for personal, family, or household use.

For purchases made by businesses, specific additional clauses are outlined herein. Any conflict between these business-specific terms and general terms will defer to the business-specific clauses for business transactions.

These Terms will apply to any contract between us for the sale of goods to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.

We amend these Terms from time to time as set out in clause 12. Every time you wish to order COAT Products, please check these Terms to ensure you understand the terms which will apply at that time.

 These Terms, and any Contract between us, are only in the English language.

We are COAT Trading Limited trading as COAT, a company registered in England and Wales under company number 12502151 and with our registered office at Kemp House, 128 City Road, London, England, EC1V 2NX (us, our or we). We operate the website www.coatpaints.com (this/our site).

To contact us, please email hello@coatpaints.com, or use the contact form or chat function on our website. 

1A. Trade Accounts

These Terms apply specifically to Business Customers as Trade Account holders. By registering for a Trade Account and placing an order, you agree to be bound by these Terms and the other documents expressly referred to in them.

"Trade Account": An account registered with us that allows a Business Customer to purchase Products on an invoice basis.

"Authorised Representative": An individual who has been granted authority by a business to register for a Trade Account and place orders on its behalf.

By registering for a Trade Account, you confirm that you are duly authorised by the named business to open an account, place orders, and enter into legally binding agreements on its behalf. The named business remains fully responsible for all transactions made under this Trade Account, regardless of any changes to your employment or authorisation status. If you are not the owner of the business, we may request written authorisation from a director, officer, or authorised representative confirming your authority.

1A.1: Verification of Authority: We reserve the right to verify the authority of any individual registering for a Trade Account. This may include requesting: A written authorisation from a director, company owner, or authorised representative, or; Verification of company details (such as VAT number, company registration number, or business email domain). Failure to provide such proof upon request may result in the suspension or termination of the Trade Account.

1A.2: Personal Liability for Unauthorised Registrations: If a person registers for a Trade Account without the express authorisation of the named business, they may be held personally liable for any unpaid invoices, debts, or losses incurred as a result of orders placed through the unauthorised account. COAT Trading Ltd reserves the right to take legal action in cases of misrepresentation or fraudulent registrations.

1A.3: Suspension & Termination of Trade Accounts: We reserve the right to suspend or terminate any Trade Account if we reasonably suspect unauthorised use, fraud, or misrepresentation of authority. Any outstanding invoices must be settled before account closure. COAT Trading Limited may refuse to open a Trade Account at its sole discretion if the provided details cannot be verified.

Your use of the site is governed by the legal notices and the Privacy Policy.

We use your personal information in accordance with our Privacy Policy. Please take time to read these, as they include important terms which apply to you.

You may only purchase Products from our site if you are at least 18 years old.

You have statutory legal rights in relation to Products that are faulty or not as described. These include remedies under the Consumer Rights Act 2015 and other applicable consumer protection laws. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

For Business Customers, transactions are not subject to the same statutory protections as consumer purchases. The Supplier provides a warranty limited to the conformity of Products at the time of delivery, as outlined in the Warranty and Liability section. Any claims regarding defects must be reported within 14 days of delivery. The Supplier’s liability is capped at the value of the Products purchased, and indirect or consequential damages are excluded.

After you place an order, you will receive an email from us acknowledging that we have received your order detailing the Products ordered and giving an estimated date for delivery. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us and you will only be formed when we send you the Dispatch Confirmation. If we are unable to supply you with a Product, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible. We reserve the right to cancel any orders which do not comply with these Terms or any other promotional offer terms and conditions at any time in the sale process. Please note, unfortunately we cannot deliver to addresses in Northern Ireland or to addresses outside of Great Britain mainland (this includes the Isles of Scilly, Isle of Man, Isle of Wight, the Scottish Isles and the Channel Isles). Please see your dispatch confirmation for estimated delivery date.

For business customers: All orders placed outside of the website must be submitted in writing and are considered binding only upon written acceptance by the Supplier in the form of dispatch confirmation. If placed by other means e.g. phone, orders are binding only upon written acceptance by the Supplier in the form of dispatch confirmation.

The images of the Products on the website are for illustrative purposes only. We have made every effort to display the colours of the Products as accurately as electronic media will allow. However, we cannot guarantee an exact colour match of the on-screen colour to the colours of the actual Products, and the colours contained on the site should not be relied on as such. Colours may vary depending on your screen settings and resolution. We recommend that you use a colour sample on the actual surface to be painted before undertaking your decoration. This will give you a stronger indication of the appearance of the actual colour, which can be affected by the substrate and the texture of the surface, or by soft furnishings and the shape, size and lighting of the room. Please note that colour samples indicate the colour of the product only, and are not representative of the quality or sheen of the eventual product purchased. We highly recommend you buy the correct quantity required for your decorating project in a single transaction, as all our paints are all made to order, this will ensure you receive the same production batch. As with any product that is made to order and includes natural ingredients, there can be small batch to batch variances that are within our quality control tolerance. If you do purchase the same colour and finish at different times, we strongly recommend you mix the paint together to ensure you achieve a uniform finish. If you are painting the same colour over an old paint job we cannot guarantee that the second batch will achieve the same colour and finish due to a number of variables, from batch variation, to application thickness, condition of the substrate and previous paint job. All product usage guidance is provided on the back of the tin. The packaging of the Products may vary from that shown on images on the site. All Products on our site are subject to availability. We will inform you by email as soon as possible if the Products ordered are not available and we will not be able process any orders. If you have already paid for the Product, we will refund you as soon as reasonably possible. For Digital Services products such as Colour Consultations - all expert advice and recommendations on colour and paint products are provided in the best faith by qualified professionals. In most cases we are reliant on information provided - and not on first-party information we gather from a home visit for example - so are not responsible for matters arising from missing information, substrate issues, or matters of personal taste.

For details of delivery of the Products purchased please see our Delivery and Returns Policy. Please note, unfortunately we cannot deliver to addresses in Northern Ireland or to addresses outside of Great Britain mainland (this includes the Isles of Scilly, Isle of Man, Isle of Wight, the Scottish Isles and the Channel Isles). Please see the checkout options and dispatch confirmation for estimated delivery date. 

For business customers, the risk of loss transfers upon delivery. Title to goods remains with us until full payment is received.

You may return any Products purchased from our site or cancel a Contract in accordance with the terms set out in our Delivery and Returns Policy

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation. The price of a Product includes VAT and/or local taxes (where applicable) at the applicable current rate chargeable in the local market for the time being. However, if the rate of VAT and/or local tax rate changes between the date of your order and the date of delivery, we will adjust the VAT and/or local tax rate you pay, unless you have already paid for the Products in full before the change takes effect. It is possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will attempt to inform you of this error and give the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products at the incorrect (lower) price.

Business customers are subject to pricing terms as per the Supplier's discretion and applicable quotations. All quotations are valid for 1 months unless otherwise stated. Any business discounts are provided at the Supplier's sole discretion and can be revised or revoked at any time.

You can only pay for Products using the electronic payment methods offered at checkout. You can also choose to pay via third-party payment solutions such as Klarna, Paypal, or Clearpay where offered, and at your discretion. Payment for the Products and all applicable delivery charges is in advance.

Business customers are subject to the same payment terms as consumers, requiring payment in advance at the time of order placement. However, the Supplier, at its sole discretion, may offer alternative payment terms for business customers on request (e.g., Net 30 or other extended payment terms). Such alternative terms must be expressly agreed upon prior to the transaction.

Late Payments (If Extended Terms Are Granted):

• Late payments by business customers, where alternative terms have been agreed, will incur interest at a rate of 2% per month or the maximum legal rate permitted, calculated daily from the due date until payment is received.
• The Supplier reserves the right to suspend deliveries or cancel outstanding orders for invoices unpaid beyond 14 days of their due date. Collection costs for overdue invoices will be borne by the Purchaser.

• If the Supplier reasonably believes that a business customer is abusing the payment terms granted (e.g. persistent late payments, significant outstanding balances, or other actions inconsistent with agreed practice), the Supplier reserves the right to suspend or revoke these alternative terms at its sole discretion and require immediate payment in full for any outstanding or future orders.

11A. Payment Terms - Net 30

11A.1 Net 30 Payment Terms
Where expressly agreed in writing, Business Customers may be granted Net 30 payment terms. Under these terms, full payment of the invoice is required within 30 calendar days from the invoice date, unless otherwise specified in writing.

11A.2 Late Payment and Interest Charges
If payment is not received within the 30-day period, interest will accrue on the overdue amount at a rate of 2% per month or the maximum rate permitted by law, whichever is lower. Interest will be calculated daily from the due date until the full payment, including interest, is received.

11A.3 Suspension of Services
We reserve the right to suspend deliveries, withhold further supplies, or cancel outstanding orders if payment remains overdue for more than 14 days beyond the agreed payment term.

11A.4 Collection Costs
In the event of non-payment, the Business Customer shall be responsible for all costs incurred by us in recovering the overdue amounts, including but not limited to legal fees, court costs, and collection agency fees.

11A.5 Limits and Payment Monitoring
Net 30 terms may be subject to credit limits and periodic review. We reserve the right to revise or withdraw credit terms based on payment history, creditworthiness, or other factors.

11A.6 Retention of Title
Ownership of the Products shall remain with us until full payment, including any applicable interest and charges, is received. If payment is not made within the stipulated time, we reserve the right to reclaim the Products, and the Business Customer shall provide access to facilitate such recovery.

11A.7 Disputed Invoices
Disputes regarding invoiced amounts must be notified to us in writing within 7 days of the invoice date. Any undisputed portion of the invoice must be paid within the standard payment term.

11A.8 Termination of Credit Terms
Persistent late payments, significant outstanding balances, or abuse of agreed payment terms may result in the revocation of Net 30 terms. In such cases, immediate payment of all outstanding invoices will be required, and future orders may only proceed on a prepayment basis.

11A.9 Governing Law and Jurisdiction
These payment terms shall be governed by and construed in accordance with English law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to revise these Terms from time to time in the following circumstances:

• changes in how payment is accepted;
• changes in relevant laws and regulatory requirements; and
• any other reasonable circumstance from time to time.

Each time you place an order for Products, the Terms in force at that time will apply to the Contract between you and us. Whenever we revise these Terms, we will give notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not in any way exclude or limit our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
• any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
• defective products under the Consumer Protection Act 1987

Exclusion of Consequential Damages (Business Customers):

• The Supplier shall not be liable for any indirect, incidental, or consequential damages arising from or related to the use, performance, or delivery of the Products. Examples of excluded damages include, but are not limited to:
• Loss of profits or revenue.
• Business interruption or downtime.
• Loss of business opportunities, contracts, or goodwill.
• Costs incurred due to delays in delivery or the need to source alternative products.

Limitation of Liability (Business Customers):

• The Supplier’s total liability, whether in contract, tort (including negligence), or otherwise, is strictly limited to the total amount paid by the Purchaser for the specific order giving rise to the claim. This limitation applies to all claims collectively arising out of or relating to that order.
• The Supplier will not accept liability for any damage or defect caused by:
• Improper use, storage, or handling of the Products.
• Failure to follow the Supplier's written or published guidance (e.g., technical data sheets).
• External factors beyond the Supplier’s control, such as environmental conditions or structural defects in the application site.

Inspection Obligations (Business Customers):

• The Purchaser is responsible for inspecting the Products immediately upon delivery. Any visible damage, shortages, or non-conformity must be reported to the Supplier within 48 hours of receipt.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

• we will contact you as soon as reasonably possible to notify you; and
• our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

For business customers, if an event outside our control persists for over 30 days, either party may terminate the affected order without liability.

To cancel a Contract in accordance with your legal right to do so under Consumer Protection (Distance Selling) Regulations 2000) (See our Delivery and Returns Policy), you should contact COAT Paints in writing via email notification of cancellation to hello@coatpaints.com. Cancellation of a Contract is effective from the date the e-mail is sent. You may wish to keep a copy of your cancellation notification for your own records. If we have to contact you, we will do so by email to the e-mail address you provide to us in your order.

The Contract is personal to you and you may not transfer your rights and obligations under these Terms to another person without our prior written consent. The Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These Terms are governed by English law. This means that the Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction (unless you are a consumer and resident in either Northern Ireland or Scotland, in which case you may also bring proceedings in those countries). We own the copyright, trademarks, design right and all other intellectual property rights in the Products and you agree that these rights may not be used in any way without our written consent.

For business customers, no terms provided by the Purchaser will override these terms unless expressly agreed in writing by the Supplier. Any disputes shall be resolved through arbitration under the Chartered Institute of Arbitrators' rules, and English law shall govern.

COAT Trading Ltd. t/a COAT Paints ("COAT") warrants from 02.04.2024 that our Paint will be free from defects (as defined below) when used in accordance with the label instructions and technical datasheet.

This limited lifetime product warranty (“the “Warranty”) is subject to the terms and conditions set out below. This Warranty applies in addition to, and does not affect, your statutory rights as a consumer or business purchaser (“Customers”) of our products. We reserve the right to withdraw the Warranty at any time.

5 years from date of purchase.

All water-based decorative paints by COAT, including but not limited to Flat Matt, Soft Sheen, Eggshell, Exterior Eggshell, Floor Paint and Claypaint finishes (the “Paints").

Painting supplies, samples and all other non-paint products sold by us are excluded from the Warranty.

The Warranty applies to Customers that purchase Paints directly from COAT or via one of our partners, such as a company, retailer or agent (“you” or “yours”). It does not apply to any consumers that purchase Paint in the second hand market directly from other consumers.

You will automatically be covered by The Warranty from the date of purchase and for the term outlined.

If you purchase paint from one of our partners, you must be able to provide the original proof of purchase.

The Warranty is not transferable. It cannot be transferred to new managers, owners, or tenants of a property painted using the Paint. All claim must be made by the original Customer.

The Warranty is designed to cover the following defects: cracking, chipping, blistering, or peeling from properly prepared surfaces, or wearing down to expose the underlying surface of properly prepared surface (the “Paint Defects”).

The Warranty does not cover the following;

• Normal colour fading, sheen loss or chalking caused by exposure to natural elements.
• Cracking, chipping, blistering, or peeling caused by structural expansion and contraction, settling, or other movement of building components, by extreme heat exposure or by water intrusion.
• Film degradation or discolouration due to damp, mold or mildew.
• Abrasion or burnishing due to scrubbing, traffic, or other wear and tear.
• Damages resulting from improper surface preparation or coating application, extraordinary or catastrophic events, or failure to perform the recommended maintenance outlined here; Frequent periodic inspection (at least once every six months); Cleaning to remove dirt on exterior surfaces; Touch-up or repair as needed to maintain the integrity of painted surfaces over time.

In the event of a Defect and in order to get the benefit of The Warranty, (i) you must provide COAT with proof of the original date of purchase in the form of a copy of your purchase receipt, and (ii) you must have used the Paint in accordance with the label instructions and technical data sheet, including but not limited to:

Proper preparation such that walls are clean, dry, and free from any dust, oil, mildew, wax, and other substances, any loose or peeling paint is sanded or scraped, any cracks, holes, or imperfections are repaired, and glossy surfaces are dulled with fine grit sandpaper to ensure proper adhesion;

Use of two coats of paint and use of a multi-purpose primer if you’re painting over a substrate of raw material, unknown or old paint type, or plastic of any kind.

If you are in any doubt of the substrate to be painted over, you should seek expert advice independently or by contacting COAT at hello@coatpaints.com before application.

In the event that COAT determines in its sole, reasonable discretion that there is a Defect and that you have complied with the terms of this Warranty, COAT’s’ sole and exclusive liability to you under the Warranty is, at COAT’s’ discretion, to either (i) provide replacement Paint or ii) refund the purchase price for the paint.

How to make a claim:

Email hello@coatpaints.com with the original order number and proof of purchase (if applicable) and details of the Defect, including images where possible.

Complete the warranty claim information request provided by the customer service team.

Warranty Coverage:

• The Supplier warrants that the Products will conform to their description and meet saleable quality standards at the time of delivery. The Supplier does not warrant that the Products will be fit for any particular purpose unless such purpose has been expressly agreed in writing prior to purchase.
• Any claims regarding defective or non-conforming Products must be notified to the Supplier in writing within 14 days of delivery. Failure to notify the Supplier within this timeframe will result in the forfeiture of warranty rights for that order.

Only one Discount Code can be applied per transaction. Discount Codes have no monetary value and there is no cash alternative; they may not be exchanged for cash and are not transferable. Discount Codes may have restrictions on where they may be applied (e.g coatpaints.com, online) and how they may be applied (e.g products, services) - please check the terms & conditions communicated with your Discount Code before use. The validity period of Discount Codes will vary – please refer to terms & conditions communicated with your Discount Code to check validity dates. The value of Discount Codes may vary – please check the details communicated with your Code. COAT Paints reserves the right to amend or withdraw a Discount Code, in whole or in part, temporarily or permanently, without prior notice. Discount Code use is subject to availability; standard terms & conditions of sale apply. COAT Paints reserves the right, with or without cause, to exclude any Participant from using a Discount Code or withhold the Discount Code, where there has been a violation of any of these terms and conditions. Discount Codes are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.

The COAT 3 Samples for Free offer applies to single Peel & Stick Samples only. Usual price of an individual Peel & Stick Sample is £1.50. One offer per customer. Offer valid while stocks last. Offer value only redeemable against single Peel & Stick Samples. 

This offer excludes other COAT sample products, including our sample packs.

Each month, COAT Trading Ltd t/a COAT Paints (“COAT Paints”) will randomly select one retail customer who has placed and paid for an order and left a review through our reviews platform (powered by Yotpo) during that month (the “Eligible Order”) to receive a refund of the cost of their paint order (the “Prize”).

• The competition is open to retail customers only.
• The competition is open to customers who leave a review directly with COAT via our reviews platform (powered by Yotpo).
• Trade customers, as well as individuals connected to or purchasing on behalf of a trade client, are excluded from entering this competition.
• The competition is limited to residents of the UK.
• Customers must be 18 years of age or older to participate.

• No additional purchase or entry form is required to participate. By placing an Eligible Order on the COAT Paints website, and by leaving a review via our reviews platform (powered by Yotpo), the customer is automatically entered for that month’s draw.
• Only one entry per Eligible Order will be included. Multiple orders will each constitute individual entries, provided all other terms are met.
• Does not include orders placed via third parties, intermediaries, retailers or distributors.
• Any returned or canceled orders are disqualified from entry.

• One winner will be randomly selected each month from all Eligible Orders placed within that month.
• The Prize consists solely of a refund of the cost of the paint included in the Eligible Order.
• COAT Paints will notify the winner via the contact information provided at the time of purchase within 10 days of the monthly draw.
• Refunds will be issued to the original payment method only, within 30 days of winner notification, pending order verification and acceptance.

• The Prize is limited to the refund of the paint cost; it excludes any other items or services included in the original order.
• The refund is provided solely as a return of the original purchase amount via the original payment method and holds no additional cash or equivalent value beyond that amount.
• The Prize is non-transferable and non-exchangeable.
• If the refunded order is returned to COAT Paints for any reason, the customer is ineligible for an alternative prize or equivalent cash value.

• COAT Paints reserves the right to verify the eligibility of all entrants and disqualify any participant if, in its reasonable opinion, there is a breach of these Terms and Conditions.
• COAT Paints reserves the right to amend or withdraw this competition or these Terms and Conditions at any time without notice.
• By participating, entrants agree to abide by these Terms and Conditions and agree that any disputes shall be governed by English law.
• COAT Paints’ decision on any matter regarding the competition shall be final.

Personal information collected as part of the competition will be used in accordance with COAT Paints’ Privacy Policy, available at coatpaints.com/privacy-and-terms.

COAT Paints shall not be liable for any loss or damage arising from participation in the competition or from the acceptance or use of the Prize, except where it cannot be excluded by law.