We are COAT Trading Ltd trading known commonly as COAT. We are a company incorporated in England under the company number 12502151. You can contact us via email hello@coatpaints.com.
Using your personal data properly is important to us. In this Privacy Policy, we (COAT Trading Ltd or “we” or “us”) will outline how we process your personal data through our website (“Website”), social media channels (“Social Media”), email (“Email(s)”) and services (“Services”). Collectively we refer to these things as “Services”.
It is important that you read this Privacy Policy along with any other notice we may provide on specific occasions when we care collecting or using your data, so that you are fully aware on how and why we are using your data. This Privacy Policy supplements other notices and is not intended to override them.
We only use your personal data when allowed by law - such as to perform a service or provide products to you under contract, where it is necessary for our legitimate interest (or that of an appropriate third party), and where we need to meet legal obligations. You have to right to opt-out of any and all communications from us at any time, either via permanent links in our communications or by emailing hello@coatpaints.com.
When you contact us via one of our Services - e.g. to ask questions, send suggestions, compliments or complaints - we may process any information you provide to us in order to communicate with you. We will communicate with you within a reasonable timeframe linked to your purchase if you purchase products or services from us. You can opt out of any and all communications from us at any time, either via permanent links in our communications or by emailing hello@coatpaints.com.
We might send you marketing communications about surveys, events, promotions or products that you might be interested in. We might analyse how you interact with our Services to customise communications and make them more relevant to you.We may use website usage, profile and technical data to better understand what products might be of most interest to you. We want to be targeted and helpful in our interactions with you.
We want to continually develop our Products, Services and Marketing to improve the experience for our customers. Sometimes we process personal data that you have provided to us to make decisions when developing our Products, Services and Marketing. Where possible we use aggregated data.
We sometimes collect information automatically from your device to improve the user experience of our website. This might include things like your IP address, device type or broad geo-location. It may also include information about interactions with our Services, such as web pages viewed and links clicked. We may share this information with third parties to perform ad measurement services on our behalf, and we obtain customer consent for doing so where legally required.
When you purchase from our website, or join our mailing list, we automatically process the information you give us to create a personal account for you to make the purchasing process easier.
We’ll process the information you give us as part of making a purchase in order to fulfil your order and contact you about the transaction. This includes information about what you have purchased from us directly, and from interactions with our Services.
If you enter one of our competitions, we use your data to organise this - e.g. to announce winners and distribute prizes.
We will process your personal data as appropriate or necessary to comply with our legal obligation (a) under any applicable law, including laws outside your country of residence (b) to comply with legal obligations; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions and other applicable policies; or for legitimate business purposes (e) to protect our assets and/or operations; (f) to protect our rights, privacy, safety or property, and/or that of yours or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We might process data that you provide to us via your social media accounts. If you want to share any personal data concerning other people than yourself through one of our Services (e.g. through a photo or video), you should ensure that those other people consent per the details in this Privacy Policy.
We will only ever process information for our legitimate business purposes, including to carry out our purchase agreement with you and deliver your order. You can withdraw your consent at any time. In general, we will use the personal data we collect from you only for the purposes described in this Privacy Statement or for purposes that we explain to you at the time we collect your personal data. If allowed by data protection laws we might also use your personal data for other purposes provided they are not incompatible with the purposes we have disclosed to you.
You might directly give us your Identity, Contact and Financial Data by filling in forms on our website or by emailing or otherwise corresponding with us. This includes personal data you provide when you:
- Enquire about our products or services
- Purchase our products or services
- Join any of our Services e.g. mailing list
- Opt-in to marketing communications
- Enter a competition, survey or promotion
- Create an account on our website
- Provide feedback through our customer service channels e.g. WhatsApp>br/> - As you interact with our website, we may automatically collect Technical Data - about your device, browsing activity and behaviours. We collect this using cookies and other similar technologies. See our Cookies Policy for more information.
We may also receive personal data about you from various third parties and public sources based inside or outside the EU. These include amongst other similar: 1) Technical data from analytics providers, advertising networks, search information providers, or hosting services. 2) contact and financial data from payment and delivery services. 3) Identity and contact data from data brokers, third parties who stock our products, partners, or publicly available sources such as Companies House or the Electoral Register.
We use cookies to ensure the proper functionality of our website. You can set your browser to reject some or all cookies at any time. Some parts of our website will not work properly if you choose to disable or reject all cookies. See our Cookie Policy for more information.
Sometimes we need to collect personal data to fulfil a contract we have with you, for example to fulfil a sale. If you don’t provide that data, we might not be able to fulfil that contract. However we will tell you about that at the time.
Personal data means any information about an individual from which that person can be identified, but not anonymised data where the identity has been removed. If we aggregate and anonymise data and in any way combine it with
- Identity Data which includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data which includes billing address, delivery address, email address and telephone numbers.
- Financial and Transaction Data includes bank, payment card, and purchase details.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username, password, purchases, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- We do not collect any Special Categories of Personal Data about you - for example race, ethnicity, religious, sexual orientation, past convictions or health data.
- We may use different methods to collect data from you:
- Direct Interactions - you may give us your data by filling in forms or correspond with us. This may be when you enquire about our products, purchase something, subscribe or provide some feedback.
- Automated Technologies - we may use cookies or similar technology to collect data about your browsing behaviour and devices. Please see our Cookies Policy for more information.
- Third Parties or Publicly Available Sources - we may receive personal data from third parties and public sources such as Analytics Providers, Advertising Networks, Hosting Services, or Payment and/or Delivery Services. These companies may be based inside, or outside, the EU.
We might share your personal data with:
- Third-party partners and suppliers, professional advisers (such as lawyers, accountants or other professional advisors), and other parties (such as technology service providers or shipping providers), that process personal data on our behalf for purposes that are described in this Privacy Statement, in our Cookie Statement, or for the purposes notified to you when we collect your personal data.
- Law enforcement bodies, regulatory, government agency, court, or other third party if we believe disclosure is necessary.
- Third-party payment providers, such as Klarna, Paypal or Clearpay. If you choose to use these services for payment we must transfer some details, such as contact and order details, to enable their services. Your data is handled in accordance with the applicable laws and data privacy policy of the provider.
- Other parties in connection with corporate transactions provided that we inform those parties that they can only process your personal data for the purposes disclosed in this Privacy Statement;
- Other parties, but only those you have consented to.
- Note we will never share your data with any third parties for the purposes of their proprietary marketing or use unless part of a programme including your specific and explicit opt-in.
We operate in the UK market and some European territories, and our main servers are in the European Economic Area. However some data you provide may be transferred to or accessed by affiliates and trusted third parties who are based in other countries - for example software platforms or advertising partners. Your data may therefore be processed outside the country where you live, and that may have data protection laws that are different to the laws in the UK, if this is necessary for the fulfilment of the purposes described in this policy.
Your personal data is treated confidentially, and we have taken security measures against the loss or unlawful processing of this data.
We will always do what we reasonably can to protect your personal data. You accept the inherent security implications of using the internet and we will not be responsible for any breach of security unless we have been in breach of applicable laws, and then only to the limits set out in any relevant terms and conditions.
We will keep your personal data for the period necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by applicable law.
We’ve outlined your rights below. You can exercise any of these by contacting us at hello@coatpaints.com:
- You have the right to access, correct, update, or request deletion of your personal data. You can object to the processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data.
- You have the right to withdraw consent (“opt-out”) of marketing communications we send you at any time. You can exercise this right by clicking the unsubscribe or opt-out link in the emails we send you.
- You have the right to withdraw your consent for us to process your personal data at any time. Withdrawing your consent will not affect any processing prior to your withdrawal, nor any processing conducted under necessity for legal reasons.
- You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
In the first instance, feel free to contact us at hello@coatpaints.com and we can help.
We might share links or content from partners, advertisers, affiliates, applications and other company social media accounts. These third parties should have their own privacy and terms, which you should check before you submit any personal information to them. We do not accept liability for them.
We offer for you to pay using third-party payment providers like Apple Pay and Amazon Pay. When you use these payment options, we may receive certain information via the provider.
We use cookies and other tracking technology to improve the quality and relevance of our Products, Services and marketing to you.
With any questions or concerns at any time, please email for the attention of our Data Protection Officer at hello@coatpaints.com
By continuing to use our website, you are agreeing to the use of cookies in the ways we describe below:
What are cookies? To offer you better service when visiting a website most sites use cookies that collect and use information, making websites easier to use. Cookies are bits of text that are placed on your computer's hard drive when you visit the Website. During your visit, the cookie sends data to COAT. Cookies are device-specific, so when you move between computers, tablets and mobile devices cookies are not saved.
In order to purchase from COAT, you need to have certain cookies enabled on your device. Our website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.
If you disable these cookies, you may be able to still browse the site, however you may not be able to make purchases or use other features.
What types of cookies does COAT use? We use cookies that are strictly necessary to enable easy navigation, adding items to basket, and making a purchase. Beyond those, we also use cookies to measure and analyse how users behave on our website, to target our advertising based on what interests users the most, and enable certain functionalities on our website. We use cookies to create the most seamless and relevant experience possible from users of our Services.
We do not link cookies to other personal information we may hold about our visitors and customers, nor does our use of cookies involve the processing of personal data. Cookies we use ourselves and via third parties include but are not necessarily limited to: Google Analytics (website analytics and tracking), Google Adwords (targeting or advertising),Trustpilot, Klaviyo, (Email correspondence, targeting and advertising) Zendesk (order tracking and customer service), Hotjar (website analytics and performance), Facebook (targeting or advertising), Instagram (targeting or advertising), Pinterest (targeting or advertising), Twitter (targeting or advertising), Shopify (website analytics and tracking) - and some associated Applications.
The named third parties above may use cookies in order to provide their services and function, over which we have no control. These third parties do not link cookies to other information, personal or otherwise, that they hold about customers or users. You can manage and deactivate where desired the use of third party advertising cookies easily by visiting the relevant Privacy and Cookie policy of the named provider as outlined above. These links are present on the primary homepage for all.
Managing cookies. You can choose how web browser cookies are handled by your device through browser settings. You can also block cookies by activating the setting that does so in your browser. However blocking all cookies may mean that parts of our site and others do not function totally. You can visit the browser company’s website for more details.:
For more information about cookies visit https://www.aboutcookies.org/.
CONTACT US
You can reach us easily at any time. Email hello@coatpaints.com, call us +44(0) 7368 870 097, or send us a message via our website.